Client Background
The client is a renowned healthcare provider based in Alaska specializing in family medicine and chronic conditions. The practice serves 4000+ patients annually with a strong focus on patient-centered, comprehensive care to obtain expected patient health outcomes. With their medical expertise, commitment to delivering enhanced care, and willingness to obtain expected patient health outcomes, the client has earned significant popularity in nearby regions.
Business challenges
With extensive experience managing chronic disease patients, the client has identified several key challenges in the journey that affect their efficiency and care quality.
Some of the key challenges faced by the client are:
1. Excessive time consumption on documentation
During and after the patient visit, an average of 2 hours of provider time is spent on manual documentation of patient diagnosis, problems, action items, and assigning relevant codes. This excessive time spent on documentation puts strain on healthcare providers and restricts their efficiency in attending to more patients.
2. Inconsistent documentation quality
Due to the time constraints, the providers find difficulties in documenting detailed visit notes, which leads to incomplete and inaccurate information that affects the informed decision-making and treatment follow-up.
3. Limited patient engagement
Manual note-taking by healthcare providers during and after patient visits restricts them from interacting more with patients. The provider’s significant time is spent on manual documentation. It restricts them from interacting more with patients, ultimately affecting patient satisfaction.
4. Missed Follow-Up Actions
Due to documentation inconsistencies, it was challenging to systematically track and follow up on patient adherence across the practice, leading to unaddressed gaps in care.

Solution
The client approached Medarch Inc. for eCareScribe AI notetaker to implement in practice. Our business analysts demonstrated the software to clients and implemented it in practice after getting their approval.
Solution Highlights
The eCarescribe AI notetaker leverages advanced cutting-edge AI technologies that facilitate real-time voice recognition and transcription, efficient scrubbing, etc.
Some of the key solutions highlights that addressed the client’s challenges are:
1. Automated and structured note-taking
The eCareScribe AI notetaker documents the patient's details, such as prescribed treatment, past medical history, and follow-up actions during the patient-clinician visit. It creates a concise medical summary in the customizable template of the clinician’s choice. This automated note-taking reduced the clinician’s administrative workload and ensured accuracy.
2. Enhanced patient engagement
With documentation handled by the AI, providers were able to maintain eye contact, listen attentively, and engage more meaningfully with patients during consultations. This shift allowed patients to ask questions, clarify treatment expectations, and better understand the importance of adherence.
3. Adherence tracking and Alerts
The eCareScribe software notifies clinicians of missed follow-up actions, it helps them to actively track the patient's progress between visits and intervene if the patient's health is in an abnormal condition.
4. Reduced provider workload
The documentation part is handled by eCareScribe software that eliminates the provider’s manual note-taking during and after patient visits, creating summaries of it and update it into the EHR. Elimination of these activities using eCareScribe enabled clinicians to deliver more patient-centered care, have eye-to-eye conversations with them, and spend time on educating them.
Value Delivered
1. Reduction in documentation time by 40%
eCareScribe reduced the time spent on documentation by over 50%, freeing up approximately 1.5 hours per day per provider. This allowed clinicians to see more patients, improving operational efficiency and maximizing revenue potential.
2. Improved Documentation Accuracy and Consistency by 50%
By automating note-taking, eCareScribe ensured that each patient interaction was documented comprehensively and accurately. This improved documentation quality supports informed clinical decision-making, enhances treatment follow-up, and reduces the risk of medical errors.
3. Enhanced Patient-Provider Interaction
Providers could focus more on building meaningful connections with patients, which led to higher patient engagement and satisfaction. Patients felt heard and understood, which increased trust and their willingness to adhere to prescribed treatments.
4. Better Patient Treatment Adherence
With adherence tracking and automated alerts, eCareScribe enabled the practice to proactively monitor patient adherence. This feature led to a reduction in missed follow-up actions, significantly contributing to better health outcomes, especially for patients managing chronic conditions.