Client Background
The client is a cardiovascular specialty practice located in Michigan, United States. Since 2012, the practice has served more than 11,000 patients suffering from cardiac diseases. With their medical expertise, compassion, and willingness to obtain expected patient health outcomes, the client has gained significant popularity in the Upper West region of the United States.
Business challenges
Over the years, the client has faced several challenges while delivering patient care.
1. Inefficient resource utilization/Extended virtual encounters
The clinicians have spent maximum time on virtual interactions, mainly creating manual notes during/post-encounter. This maximum time spent on manual note creation has reduced the efficiency of clinicians in managing more patients, ultimately leading to reduced revenue for the practice.
2. Errors in medical documentation
The creation of manual notes during or after virtual encounters with the patient has led to human errors like forgetting the discussion pointers, informational errors, spelling mistakes, and coding errors. This incorrect medical record documentation has affected care delivery and billing, resulting in higher claim denials.
3. Missed Billing Opportunities
Incomplete and inconsistent medical records led to inaccuracies in documentation, resulting in missed opportunities for accurate billing of services, particularly for chronic care management and other time-based procedures.

Solution
Overcoming these challenges and delivering comprehensive care with the optimum utilization of resources were the client's primary objectives. Hence, the client has approached Medarch Inc. for the eCareScribe software, which uses AI technological features to streamline medical documentation. Our business analysts and subject matter experts took multiple calls with clients and demonstrated how eCareScribe can resolve their business challenges. Post demonstration, the client has approved the implementation of eCareScribe software in practice.
Solution Highlights
Here are some of the solution highlights that resolved the client’s challenges:
1. Streamlined documentation with precise voice-to-text conversion
The eCareScribe helped clinicians streamline documentation by automatically converting voice notes into structured medical records during virtual or in-person encounters. It has reduced the encounter time as the manual note creation has been eliminated, enabling clinicians to attend to more patients and increasing practice revenue and clinician efficiency.
2.Integrated coding and scrubbing functionality
The eCareScribe software analyzes conversations and automatically suggests and applies relevant ICD-10 and CPT codes in clinical notes, ensuring accurate, efficient coding. Also, the scrubbing functionality has eliminated informational errors and spelling mistakes from the notes, increasing the accuracy of medical documentation. This accurate medical documentation and coding have reduced the claim denials and subsequently increased the revenue for the practice.
Value Delivered
Implementation of eCareScribe software in the client’s practice has delivered some fundamental values:
1. 45% Reduction in Administrative Time
eCareScribe’s automation capabilities led to a 45% reduction in administrative workload, allowing clinicians to focus more on patient care rather than paperwork.
2. Revenue Growth of 20%
With more accurate medical documentation and a reduction in missed billing opportunities, the practice experienced a 20% growth in revenue, driven by higher patient volumes and more accurate claims processing.
3. 75% Accuracy in Documentation
The automated documentation and coding processes improved the accuracy of patient records to 75%, enhancing the quality of care and compliance with healthcare regulations.
4. Reduction in Claim Denials by 35%
The integrated coding and scrubbing functionality eliminated human errors and ensured that accurate ICD-10 and CPT codes were applied during documentation. This led to a 35% reduction in claim denials, significantly improving the practice’s reimbursement rates.