Client Background
The client, Rebel Dermatology Clinic, is based in California and has multiple locations. Its active patient population is more than 2000. The practice delivers comprehensive care to patients suffering from skin problems. It specializes in skin cancer screenings, cosmetic dermatology, and chronic skin condition management. The Rebel Dermatology Clinic continuously explores new technologies and advancements to stay competitive in the market for delivering enhanced quality of care and internal workflow optimization.
Business challenges
Despite being in the dermatology field for several years, the client has experienced various challenges that restrict their ability to deliver enhanced care and earn maximum revenue by optimizing the practice's workflow.
Let’s have a look at the critical challenges faced by the client.
1. Reduced face-time with patients
During communication with patients, dermatologists take manual notes of patients' skin problems, onset dates, allergies, medications, etc. This manual note-taking restricts them from face-to-face communication with patients, affecting their patient engagement and satisfaction.
2. Increased time spent on medical documentation
Manual documentation of patient medical records during or after a conversation with the patient causes a significant amount of time spent by a dermatologist. Dermatologists spend an average of 2 hours per day on medical documentation, which impacted their productivity in managing more patients and delivering enhanced care.
3. Inconsistent note quality
Time constraints for dermatologists' medical documentation during or after patient conversations cause inaccuracies, ultimately affecting the quality. This inconsistent, error-rich documentation creates difficulties for dermatologists in making informed decisions on patients' skin problems and the best-suited treatment plan.
4. Staff burnout
Manual activities include creating notes and extracting action items. Highlighting critical information, creating a detailed conversation summary, and updating the patient medical records in EHR contribute to provider burnout and affect their job satisfaction and morale to deliver enhanced care.

Solution
To get rid of these challenges, the client was looking for a solution that minimizes the manual work of dermatologists and automates the medical documentation process. Hence, the client has approached Medarch Inc. for an eCarescribe AI notetaker for their AI capabilities. Our business analysts demonstrated the software, and after approval from the client, the team implemented the software in practice.
Solution Highlights
The eCarescribe AI notetaker comprises advanced AI technological features that streamline the practice workflow and increase provider efficiency.
Some of the critical solutions highlights that addressed the client’s challenges are:
1. Automated voice recognition and transcription
Understanding the exact problem of the patient leads to enhanced care. Considering this as the cornerstone of care, the eCarescribe enables automated note creation during dermatologist-patient conversations. The software records every spoken word and transcribes it into the text. This functionality eliminates the note-taking time of dermatologists and enables them to have face-to-face conversations with patients, helping them understand their problems better and deliver care.
2. Smart summarization
Using advanced NLP (Natural Language Processing) capabilities, the AI notetaker generates a summary of each session, capturing essential details such as diagnosis, treatment, and next steps. This summary is easily editable, allowing providers to review and finalize notes with minimal effort quickly.
3. Seamless EHR integration
The software seamlessly integrates with the practice’s EHR, helps in automated and accurate
medical documentation, and updates patient medical records in EHR in real-time.
It reduces provider burnout and enables them to manage more patients and get involved in
delivering enhanced care.
Value Delivered
Implementation of the eCarescribe software has delivered some critical values to the practice.
Some of the critical value-delivered points are:
1. 50% reduction in documentation time
The automated note-taking functionality of eCarescribe AI notetaker has reduced 50% of the documentation time spent by dermatologists.
2. Increased patient satisfaction
As the face-to-face conversation between dermatologists and patients during meetings has increased, so has patient satisfaction and engagement.
3. Improved note quality
As the eCarescribe software prepares the medical documentation of patients, the inaccuracies and errors have been reduced compared to manual documentation.
4. Reduction in provider burnout
Creation of medical notes summary and updating it to the practice EHR software reduced the manual administrative work of providers, ultimately reducing burnout and increasing job satisfaction.