Client Background

The client, a multispecialty network of hospitals, is deeply committed to providing high-quality care to patients with chronic conditions such as hypertension, diabetes, and asthma. Their dedicated team of medical professionals is focused on delivering outcome-driven care to achieve optimal patient health outcomes.

Business challenges

While managing a high volume of patients, the client encountered several challenges mentioned below:

    1. Time-Consuming Manual Notes Creation

Clinicians spent significant time manually documenting patient SOAP notes, which limited their ability to engage with patients during consultations and affected their understanding of patient's health conditions. It restricts clinicians from making informed clinical decisions.

    2. Comprehensive Record Management

With many daily appointments, clinicians needed help managing encounter notes effectively. The absence of centralized patient records made it difficult to access each patient’s medical history promptly, impacting the continuity of care.’

    3. Medical documentation accuracy challenges

Handwritten notes often lead to documentation errors that affect the patient's medical records' accuracy. These errors create difficulties in correctly diagnosing and treating patients, ultimately affecting care quality.

Enhanced Provider Efficiency with the Implementation of eCareScribe image

Solution

To address these challenges, the client was looking for software that could streamline the process of dictating and transcribing medical notes during patient encounters. They approached Medarch Inc. to implement the eCareScribe software. After a thorough assessment and demonstration, the client integrated eCareScribe across their hospital network.

    1. Automated Dictation and Transcription

eCareScribe records conversations in real time during patient encounters and automatically transcribes them into written notes. This feature eliminated the need for caregivers to manually create notes, allowing them more time to interact with patients.

    2. Advanced Speech Recognition with Machine Learning

The eCareScribe software ensures high accuracy through advanced speech recognition technology powered by sophisticated algorithms and machine learning models. It continuously improves its accuracy by learning from each use. The software also includes customizable dictionaries for specialized medical terminology, ensuring precision across various medical fields.

    3. Enhanced delivery of patient-centered care and satisfaction

As the clinician’s manual documentation time has been reduced, increased interaction time with patients has helped them to deliver more enhanced care, resulting in increased patient-centered care and satisfaction.