Client Background

The client is a specialized heart health clinic in Georgia, United States that delivers cardiovascular services to patients suffering from heart-related diseases. The mid-sized practice consists of 12 clinicians managing a 5,000-active patient population, primarily adults aged 45 and above.

Business challenges

In the timespan of 10+ years, the heart health clinic has experienced various challenges impacting its ability to deliver enhanced patient care.

Let’s have a look at the key challenges the client has faced:

    1. Complex documentation

Documentation is vital in obtaining expected patient health outcomes and delivering enhanced patient care. The clinicians take manual notes during the conversation with the patient and complete the documentation with action items, key highlights, and coding assignments post-conversation; this manual documentation activity consumes an average of 2 hours daily, restricting them from interacting more with the patient and understanding their pain points.

    2. Manual Errors

Manual documentation by clinicians leads to inaccuracies and incorrect billing code assignments, causing adverse patient health outcomes. These inaccuracies result from a lack of involvement during patient meetings, missing action items and critical details, etc.

    3. Integration Issues

The client’s existing Electronic Health Record (EHR) system lacked seamless integration capabilities, causing duplicate data entries and inconsistent patient records.

    4. Increased Claim denials

Inconsistent, inaccurate documentation has led to increased claims denials for practice as the clinicians won't be able to document the medical records efficiently, assign accurate codes, and be involved with patients during meetings.

The Success Story of eCareScribe AI Implementation image

Solution

With an approach of delivering enhanced patient care by minimizing the manual documentation work and increasing the revenue, the client has approached Medarch Inc. for eCarescribe software, which consists of Advanced AI note-taking capabilities and streamlines the proactive workflow by minimizing the manual administrative work.

Solution Highlights

The implementation of eCarescribe AI notetaker software provided a comprehensive solution to these challenges:

    1. Automated Voice Recognition and Transcription

Considering that accurate medical documentation is critical to obtaining expected patient health outcomes, the eCarescribe AI notetaker automates the note-taking process during patient-provider communication. It consists of automated voice recognition and transcription functionality, which records and converts every spoken word into text. It eliminates the need for clinicians to take manual notes, allowing them to be more with patients during meetings.

    2. Efficient Scrubbing

Once the patient's medical notes are transcribed, the eCareScribe AI notetaker's scrubbing functionality removes spelling mistakes, incorrect ICD/CPT code assigned, and informational errors. Ensures accurate medical records that help to deliver more patient-centered care.

    3. Seamless EHR integration

During and after consultations with patients, it is essential to update patients' medical records accurately and in real-time using the EHR software during and after consultations with patients. The eCareScribe AI notetaker seamlessly integrates with the practice’s EHR software and automatically updates the patient medical records in EHR software in real time. It allows centralized and quick access to clinicians and helps them make informed decisions to deliver enhanced care.

Value Delivered

The implementation of eCarescribe AI notetaker software resulted in substantial improvements in patient care and operational efficiency:

    1. Increased Patient Interaction Time

Clinicians reported a 30% increase in time spent with patients, leading to improved patient satisfaction and outcomes.

    2.Reduction in Documentation Errors

The error rate in patient documentation dropped by 50%, enhancing the accuracy of patient records and reducing potential clinical risks.

    3. Time Savings

Clinicians saved an average of 2 hours daily, allowing them to see more patients and focus on high-quality care.

    4. Improved Workflow Efficiency

The integration with EHR streamlined workflows, decreasing administrative overhead by 40%.