Client Background
The client owns a renowned cardiovascular practice that has been delivering patient services since 2018. The practice uses EMR software to manage patient medical records, appointments, follow-ups, etc. The practice has a dedicated team of medical professionals committed to obtaining expected patient health outcomes through compassion, medical expertise, and willingness to deliver enhanced care.
Business challenges
Over a timespan of 6+ years, the client’s practice has served many patients. However, the practice has faced various challenges in their case delivery processes, such as:
1. Patient dissatisfaction
During the visits, the patients needed to wait longer for their scheduled appointments as medical professionals extended the appointments due to the manual note-taking nature.
2. Delays in care delivery
As medical professionals are more occupied with manual note creation, updating it in EMR software leads to errors in medical documentation. These delays in updating patient medical records and inaccuracies led to medical professionals' delayed decision-making and care delivery.
3. Resource constraint
The practice has a small number of medical professionals, and completing encounters with the high volume of patients was a significant challenge as it requires more resources and time.

Solution
To overcome these challenges, the client has approached Medarch Inc. for the eCareScribe software, an AI-based notetaker. Our team of business analysts and subject matter experts took multiple calls to understand the client’s requirements. After understanding the requirements, the team demonstrated the eCareScribe software. The client has approved the implementation of eCareScribe software in their practice post-demonstration.
Solution Highlights
The eCareScribe software comprises advanced AI technological features. Some of the critical solution highlights that resolved the client’s challenges are:
1. Automated Note-Taking and Transcription
eCareScribe automates the note-taking process during patient encounters by transcribing conversations between medical professionals and patients into structured medical notes. This eliminates the need for manual note creation, reduces appointment times, and allows healthcare providers to focus on patient care.
2. Real-Time EMR Integration
The software seamlessly integrates with the practice’s EMR system, automatically syncing patient notes and real-time updates. This reduces delays in care delivery and minimizes errors in medical documentation, improving the accuracy of patient records.
3. Increased Efficiency and Reduced Wait Times
By automating note-taking, eCareScribe enables medical professionals to complete appointments more efficiently, reducing patient wait times and improving overall patient satisfaction. Medical staff are less burdened by administrative tasks, allowing them to serve more patients within the same time frame.
4. Resource Optimization
The practice’s limited staff can now manage more patient encounters without additional resources. eCareScribe streamlines workflows, making medical professionals more productive and freeing time for other critical tasks.
Value Delivered
The client has implemented the eCareScribe software in their practice, giving key value delivered below.
1. Increased Encounter Efficiency by 40%
Automated AI note taker reduced encounter time by 40%, allowing medical professionals to complete patient visits faster without compromising care quality. This resulted in a significant reduction in patient wait time and improved overall patient satisfaction.
2. Enhanced Patient Satisfaction by 50%
By reducing patient wait time and improving the overall flow of encounters, patient satisfaction ratings increased by 40%.
3. Reduction in Care Delivery Delays by 30%
By eliminating the delays caused by manual note-taking and EMR updates, the practice saw a 30% reduction in the time to make clinical decisions and deliver patient care. This improved both the speed and quality of care delivery.