Client Background
The client is a renowned healthcare psychologist managing a mental healthcare practice in Virginia, United States. Daily, the clinical psychologists manage more than 30 patients. The client is committed to enhancing patient health outcomes by delivering optimal, comprehensive, and result-oriented care.
Business challenges
While managing these patients over a long time, the client has identified some challenges:
1. Time consuming Manual documentation
The Clinical psychologists spent significant time manually creating notes while encountering the patient. This significant time for creating manual notes restricts them from understanding the patient’s health concerns and interacting with them more.
2. Inconsistent & inaccurate medical documentation
The manual nature of clinical psychologists taking notes leads to errors and inaccuracies in the patient's medical record, such as symptoms, medications, allergies, past medical history, and billing challenges.
3. Limited clinical psychologists-patient engagement
The significant time clinical psychologists spend on medical documentation has restricted them from consulting or interacting with patients for more time during encounters. It affects the clinical psychologists's ability to fully understand the patient's medical problems and make more informed clinical decisions.
Solution
The client was searching for software that reduces their administrative work and encourages them to give more clinically sound care to the patient to obtain expected health outcomes. The client has approached Medarch Inc. for the eCareScribe software. Our business analysts and subject matter experts took multiple calls with clients. After the software demonstration, the client approved implementing eCarescribe software in their practice.
Solution Highlights
1. Real-time voice to text Transcription
The eCarescribe software uses advanced AI technology to capture real-time medical notes during the clinical psychologists-patient conversation and convert the speech into text. Hence, clinical psychologists can interact more with patients as eCareScribe handles medical documentation.
2. Customizable templates for medical record
The eCareScribe software has enabled clinical psychologists to convert recorded medical notes into specified templates. This functionality stores the medical notes in given formats, such as symptoms, medications, allergies, etc. It helps maintain accurate medical documentation and reduces the administrative work of the clinical psychologists.
3. Enhanced Telemedicine Capabilities
The AI notetaker was compatible with telemedicine visits, enabling clinical psychologists to document virtual encounters seamlessly and ensuring consistent record-keeping for remote patients.
Value Delivered
1. Increased clinical psychologists' Efficiency
Clinical psychologists reduced the time spent on documentation by 40%, allowing them to see more patients daily without compromising the quality of care. This improved patient throughput and practice efficiency.
2. Improved Medical Record Accuracy
With eCareScribe’s real-time transcription and coding, the accuracy of patient medical records increased by 30%, significantly reducing the occurrence of documentation errors and ensuring better care continuity.
3. Reduction in Claim Denials
The automated coding feature reduced claim denials by 30%, leading to increased revenue for the practice. Accurate documentation and coding ensured that all billable services were captured correctly.
4. Enhanced Patient Engagement
Clinical psychologists could spend 20% more time engaging with patients during encounters, improving patient satisfaction and fostering better patient-provider relationships.
