Client Background
The client is a multinetwork orthopedic specialist who has been delivering services to patients since 2012 in Michigan, in the upper midwest region of the United States. The practices have served over 3000 patients and earned a significant reputation for their medical expertise.
Keeping patient health outcomes at the center, the client strives to deliver enhanced, comprehensive, coordinated care with increased patient-provider involvement.
Business challenges
Over a timespan of 12+ years, the client has faced various challenges, which ultimately increased the practice's operational costs.
1. Extended Encounters
The practice used EMR software to document medical records and deliver patient care. During the encounters, the orthopedists manually created notes like patient medical& family history, chief complaints, physical examination findings, assessment, etc. Manual note-taking consumes more time than orthopedists, which restricts them from managing more patients.
2. Expenditure on Resources
More number of orthopedists are required to manage more patients. This increased count of resources requires additional costs, putting a financial burden on the practice.
3. Increased Claim Denials
Due to the manual note-taking nature of orthopedists, inaccuracies and errors occur in the documentation of patient medical records. These inaccuracies lead to claim denials affecting practice revenue and billing costs.
4. Increased patient readmissions
The patient's inaccurate and incomplete medical documentation has often created difficulties in delivering enhanced, patient-centric care and making informed decisions. It affected the care quality and led to increased patient hospital readmissions, which puts a burden of resources and infrastructure costs on the practice.

Solution
The client was looking for software that mitigates these challenges. The client approached Medarch Inc. for the eCareScribe AI notetaker, which has advanced AI notetaking capabilities. Our team of business analysts has demonstrated how the software functions and helps clients cut down the costs associated with managing patients. The client approved, and our team has implemented the software in their practice.
Solution Highlights
The eCareScribe software uses advanced cutting-edge AI capabilities that streamline medical documentation. Some of the critical features of eCareScribe software that resolved client’s challenges are:
1. Voice recognition and real-time transcription
This is one of the best features of eCareScribe software, and it has resolved the client’s challenge significantly. During the orthopedist-patient encounter, the software automatically recognizes the voice and transcribes each word spoken into written notes. It automated the manual note-taking activity, enabling orthopedists to interact more with the patient during encounters and reduce encounter time.
2. Customizable template note creation
The eCareScribe software transcribes verbal communication and enables orthopedists to convert written notes into the customizable templates of their choice. Due to this functionality, the administrative work has been reduced to a significant extent, enabling orthopedists to encounter more patients, which ultimately eliminated the need for more resources and saved costs for practice spent on resources.
3. Automated scrubbing of medical notes
The eCareScribe software captures the orthopedist-patient communication, transcribes it into written notes, and scrubs the medical notes. The scrubbing functionality eliminates information errors, spelling mistakes, etc. The inaccuracies in the documentation have been eliminated, reducing the claim denials ratio, ultimately increasing the practice revenue and saving cost.
4. Seamless EHR integration
Capturing medical notes is not enough until those are transferred in the EHR software for more comprehensive accessibility for orthopedic staff. The eCareScribe software smoothly integrates with the EHR software. It transfers the patient's medical notes into the designated fields, which enables orthopedists to access and perform clinical activities and make informed decisions quickly. This functionality helped orthopedists to deliver more enhanced care, led to fewer patient readmissions, and reduced the operational cost for the client.
Value Delivered
After the software’s implementation, the client had some key value-delivered points, as given below.
1. Reduction in encounter times by 40%
The eCareScribe software's automated note-taking functionality has reduced the 40% time of encounters in the client’s practice.
2. 60% reduction in operational costs for practice
As the encounter time was reduced, the orthopedists could attend to more patients, ultimately reducing the need for additional resources and the cost spent on them.
3. Increased claim success ratio
The automated scrubbing functionality has reduced errors and inaccuracies in patient medical records and led to accurate billing codes and information, ultimately increasing the practice's claim success ratio.