Client Background

The client is Sphere Neurology Practice, located in Michigan, and consists of 12 neurologists delivering services to patients suffering from epilepsy, movement disorders, and neuromuscular diseases. With an active patient base of 1500+ patients, the client is committed to delivering enhanced, comprehensive, result-oriented care to obtain expected patient health outcomes. The client has earned a significant reputation for their commitment and satisfied patients.

Business challenges

While managing a patient count for more than 10+ years, the client has faced some challenges that have affected their productivity and revenue.

Some of the key challenges the client faced are:

    1. Lengthy Documentation tasks

Neurology treatment requires comprehensive and detailed documentation of patient medical records. During patient visits, the neurologists document patient details manually, which include their detailed medical history, physical exams, etc. Neurologists are busy documenting these notes during and after patient visits, which consumes a lot of time and restricts them from interacting more with patients and understanding their problems.

    2. Errors in documentation

With complex neurology terminologies and detailed diagnosis observation, there is a high chance of missing details and errors in documentation carried out manually by the neurologists. These errors in documentation create confusion in delivering enhanced care, increase claim denials, and lower reimbursement for the practice.

    3. Burnout from extensive administrative burden

The neurologist deals with complex terminologies and diagnosis details for manual documentation that extends encounters, consumes a lot of time, and burdens them because of time constraints. This excessive administrative burden on neurologists affects their morale and job satisfaction.

    4. Billing and Reimbursement Delays

Due to the specificity required in neurology documentation, billing errors were common. Documentation inaccuracies or delays sometimes led to denials and reimbursements taking longer, affecting revenue cycles.

Transforming Neurology Care: Sphere Neurology’s Success case study image

Solution

To mitigate these problems by increasing medical documentation accuracy and reducing the administrative burden of neurologists, the client has approached Medarch Inc. for their eCareScribe AI notetaker.

Our business analysts demonstrated the software and explained how it streamlines their practice workflow and increases overall productivity. After the demonstration, our team implemented the software in practice after receiving the approval.

Solution Highlights

The eCareScribe AI notetaker consists of advanced AI cutting-edge technologies that automate medical documentation.

Let’s explore some of the key solution highlights that addressed the client’s challenges:

    1. Automated, Real-time transcription and documentation

During the neurologist-patient conversation, the eCareScribe AI notetaker dictates the speaker's voice, records it, and transcribes every spoken word in the text. With its contextual understanding feature, it identifies relevant clinical terms, categorizes symptoms, and records treatment plans, thus maintaining thorough, structured notes.
This automated medical documentation eliminates neurologists' manual note-taking and allows them to interact more with patients and spend time on patient care instead of manual documentation.

    2. Natural language processing and automated scrubbing

The AI notetaker uses natural language processing to understand the context, and once notes are transcribed, eCareScribe enables caregivers to scrub the information, correct errors, and ensure accuracy. This eliminates the likelihood of errors and ensures critical details are accurately recorded.

    3. Seamless transfer of notes to EHR

One of the main and interesting features of eCareScribe is that it seamlessly integrates with EHR and transfers medical notes to the patient's record in EHR in real-time. This results in easy and real-time access to the patient’s updated medical records in EHR. Hence, the administrative burden of creating, keeping, and updating the neurologists' notes has been reduced.

    4. Integrated coding

The eCareScribe AI notetaker assigns the billing codes accurately based on the neurological diagnosis as it is trained in healthcare terminology. It eliminates the errors in codes submitted for claims and helps the practice earn the maximum reimbursement amount with a reduction in claim denials.

Value Delivered

The implementation of eCareScribe software has immensely benefited the client’s practice.

Some of the key value-delivered points are:

    1. Reduction in time spent on medical documentation

The eCareScribe software has reduced the 40% of time neurologists spend on manual documentation of patient medical notes. It enables them to deliver more patient-centered care.

    2. Increased practice revenue by 30%

The claim success rate of practice has been increased, leading to increased practice revenue with the implementation of eCareScribe software.

    3. Increased patient satisfaction rates

As the manual documentation activity of neurologists has been eliminated, enables them to deliver more patient-centered care and engage with patients. It leads to an increased patient satisfaction rate.

    4. Increased provider productivity

Automated medical documentation with eCareScribe enabled providers to manage more patients, increasing productivity and efficiency.