Client Background
Rockwell Surgical Partners is a multi-location general surgery practice based in Atlanta, specializing in a wide range of surgical procedures, from appendectomies and hernia repairs to complex abdominal surgeries. The practice comprises highly skilled surgeons and support staff who deliver services to rural and urban patients.
Business challenges
The most vital part of surgical treatments is detailed and accurate documentation, which is critical to ensure enhanced care delivery for legal compliance and efficient billing.
Some of these challenges faced by the Rockwell surgical partners during the documentation process are:
1. High documentation load
During the pre and post surgical conversations with patients, the surgeon and staff spent hours daily, which limited their ability to manage more patients and reduced their availability for direct patient care.
2. Decreased patient Interaction
The manual note-taking nature of surgeons consumes a significant amount of time during a conversation with patients, which restricts them from interacting more with patients and understanding their problems.
3. Inconsistent note quality
Due to time constraints and a heavy inflow of patients, the manual documentation by surgeons leads to inaccuracies and errors in detailing the surgical information and billing codes. These inaccurate and inconsistent patient medical records affect the decision-making ability of surgeons and restrict them from delivering enhanced care.

Solution
To overcome these business challenges and expedite care delivery, the client has approached Medarch Inc. for an eCarescribe AI notetaker that automates note-taking and eliminates manual inputs.
Solution Highlights
Some of the critical solutions highlights that addressed the client’s business challenges are:
1. Real-Time Transcription and Contextual Note-Taking
The eCareScribe software captures every spoken word and automatically transcribes consultations and post-surgery discussions in real time, capturing the precise details of the patient’s history, diagnosis, surgical procedure, and treatment plans.
2. Automated summary and Key action items
The Natural Language Processing functionality of eCareScribe software extracts the action items from the surgeon and provider conversations, highlights the essential details, and summarizes the conversation. It eliminates the manual note-taking of surgeons and allows them to interact more with patients pre and post-surgical care.
3. Procedure and Diagnosis Tagging
The eCareScribe software tags relevant medical procedures, conditions, and medications, creating a structured, searchable database. This makes it easier for providers to retrieve information on specific cases and follow up accurately with patients, streamlining patient management and billing.
Value Delivered
1. Increased provider efficiency by 40%
The automated documentation functionality of eCareScribe software has eliminated the manual work and enabled surgeons to manage more patients and deliver direct care, resulting in increased efficiency by 40%.
2. Increased practice revenue
The practice has managed more patients due to the increased efficiency of providers, which has ultimately resulted in increased revenue.
3. Increased patient satisfaction
With the help of accurate, real-time automated documentation, the providers could deliver more enhanced, patient-centered care, resulting in an increased patient satisfaction rate.