Client Background
The client, a primary care hospital in Florida, is dedicated to managing over 800 patients monthly. Their clinicians, with their medical expertise, are committed to enhancing patient health outcomes through comprehensive care. This commitment has earned them significant regional popularity, with high patient satisfaction rates.
Business challenges
Over the years, while managing this high volume of patients, the client has faced various challenges as:
1. Lesser involvement with the patient during encounters
During the in-person or virtual encounters, the clinicians were used to understand the patient's problems, past medical history, and ongoing medications and offer a plan for further treatment. In most cases, healthcare providers could not communicate and engage more with patients due to manual note-creation tasks keeping them busy.
This lack of involvement with patients during encounters has led to incomplete/incorrect medical documentation that affected the care delivery.
2. Increased resources and operational costs
Due to the clinicians' manual note-taking activity, the encounters get extended. These extended encounters require more clinicians and support staff to complete those encounters. The increased demand for providers and staff directly affects the overall cost of managing the practice's operational costs, reducing productivity.
3.Increased claim denial rate
The medical documentation is incomplete and inconsistent due to the clinicians' manual note-taking, leading to increased errors or inaccuracies in the medical procedural coding. These inaccuracies in medical billing codes have increased the claim denial ratio for the client.
Solution
The client searched for software that reduces manual work and automates tasks to increase the practice efficiency. The client has approached Medarch Inc. for eCareScribe software. Our business analysts and subject matter experts demonstrate to the client how it resolves all their business challenges and increases practice efficiency,
Solution Highlights
1. Automated Note Creation with Real-Time Transcription
eCareScribe’s AI-powered transcription software automatically converts spoken language into written notes during in-person or virtual encounters. This feature eliminates the need for clinicians to manually take notes, allowing them to focus more on patient interaction, improving care quality and engagement.
2. Improved Patient Interaction and Engagement
By automating the note-taking process, clinicians could spend more time understanding patient concerns, discussing treatment options, and answering questions. This enhanced patient satisfaction and more informed clinical decisions, contributing to better health outcomes.
3. Reduced Encounter Times and Operational Costs
With eCareScribe reducing the time spent on documentation, clinicians could complete encounters more efficiently. This increased the number of patients they could attend to, reducing the need for additional resources and lowering overall operational costs for the practice.
4. Integrated Coding
eCareScribe’s integrated coding feature ensured accurate transcription of medical notes and applied the correct medical procedural codes (ICD-10 and CPT). This eliminated the errors that often led to claim denials, improved medical billing accuracy, and reduced financial losses for the practice.
5. Seamless Integration with Existing EMR
The software’s seamless integration with the client's existing EMR ensured that all transcribed notes were instantly available in the patient’s medical records. This ensured continuity of care and centralized access to up-to-date patient information for all clinicians.
Value Delivered
1. 25% Reduction in Encounter Times
The Automated transcription and note-creation feature has significantly reduced the time clinicians spend on manual documentation. It enabled them to consult more patients than usual.
2. 20% Reduction in Operational Costs
The practice reduced operational costs by streamlining documentation and optimizing clinical workflows, particularly resource allocation and staffing needs.
3. 40% Reduction in Claim Denials
With the accurate, automated coding of eCarescribe, the claim reduction rate of the practice has been reduced by 40%.
4. Increased Patient Satisfaction
Instead of focusing more on administrative tasks, clinicians can focus more on patient engagement and involvement during encounters, increasing patient satisfaction.
