Client Background
The client is a renowned healthcare provider based in Alaska, United States. They have been delivering urgent care services to patients since 2002. In the past 20+ years, the client has managed many patients successfully and earned significant popularity due to their medical expertise, compassion, dedication, etc.
Business challenges
Delivering urgent care to patients for several years, the client has faced various challenges that disrupt their workflows and efficiencies.
1. Errors in billing codes
During encounters, the manual process of clinicians taking patient medical notes limits their ability to accurately document details such as symptoms, objective findings, medical and social history, ongoing medications, and services provided. This often results in errors when documenting ICD-10 and CPT codes.
2. Challenges in medical record keeping
As the client handles a higher number of patients, several encounters are completed daily, and clinicians are used to document patients' medical details manually. Keeping this diversified medical data from various encounters was a significant challenge for the client to access.
3. Challenges in note-taking during virtual encounters
Over the virtual encounters, due to the unstable network and patient accent issues, the clinicians find difficulties in understanding the patient's problem and documenting the medical notes manually, which consumes time, leads to errors, etc.

Solution
The client approached Medarch Inc. for the eCareScribe software, which uses advanced AI technology to transcribe conversations into medical notes. After our business analysts demonstrated the software, the client approved its implementation in their practice.
Solution Highlights
1. Integrated Coding
The eCareScribe software comprises advanced AI capabilities that analyze the patient-provider conversation during encounters, transcribe them into written notes, and automatically suggest and apply relevant ICD-10 and CPT codes in clinical notes, ensuring accurate, efficient coding.
2. Seamless EHR integration
During the encounters, the eCarescrbe software automatically syncs and uploads notes to the EHR, ensuring real-time updates, reducing manual entry, and streamlining workflows.
3. Telemedicine Compatibility
The eCareScribe software enhances telehealth by automatically transcribing, documenting, and syncing virtual consultations, ensuring seamless and accurate record-keeping.
Value Delivered
1. 50% Reduction in Billing Errors
By automating the application of ICD-10 and CPT codes through eCareScribe, the client experienced a 60% reduction in billing errors, leading to more accurate reimbursement and fewer claim rejections.
2. 30% Improvement in Documentation Accuracy
The AI-driven transcription and coding accuracy of eCareScribe led to a 40% improvement in the quality of patient records, ensuring comprehensive documentation and better patient care outcomes.
3. 40% Decrease in Time Spent on Documentation
Clinicians reduced the time spent on manual note-taking by 50%, allowing them to focus more on patient care and complete more daily encounters.
4. 60% Reduction in Administrative Workload
The seamless integration with the EHR and automated transcription capabilities cut administrative tasks by 70%, significantly improving workflow efficiency and reducing clinician burnout.
5. 40% Increase in Telemedicine Efficiency
eCareScribe's compatibility with telehealth improved virtual consultations, leading to a 30% increase in the efficiency of telemedicine services by eliminating manual note-taking and real-time data syncing.