Client Background
The client is a mid-sized physical therapy practice based in Texas, delivering services to patients suffering from back pain, knee pain, injuries, etc. The practice consists of highly skilled professionals in orthopedic and sports injury rehabilitation, as well as post-surgical recovery specialties committed to delivering enhanced patient care and obtaining expected health outcomes.
The practice has an active patient base of 1500+ patients attending regular clinics and virtual visits.
Business challenges
Over a timespan of 8+ years and managing more patients, the client has experienced several loopholes that prevent them from managing more patients, obtaining revenue and delivering result-oriented care.
Let’s explore some of the business challenges faced by the client:
1. Inefficient workflow for Patient Notes and Records
Physical therapists used to take manual notes of patients’ medical history, date of accident, the onset date of pain, key problems, pain levels, etc. It leads to missing key information, errors in documentation, etc. This inaccurate and inconsistent documentation slowed down patient assessments and progress tracking.
2. Administrative burden on therapists
Due to the high inflow of patients and extended therapy sessions, the documentation completed outside of working hours leads to therapists' fatigue and burnout. It affects their job satisfaction and productivity.
3. Time consuming documentation
Physical therapy often requires detailed documentation to track progress, record exercises, and monitor outcomes. This can be time-consuming for therapists who must stay on top of paperwork without sacrificing patient time.
4. Billing and reimbursement challenges
The manual documentation leads to errors and incomplete information that results in increased claim denials and reduced reimbursement amounts.
Solution
Keeping accurate documentation as a priority and overcoming these challenges, the client has approached Medarch Inc. for an eCareScribe AI notetaker that automates medical documentation and increases the therapist's productivity.
Our business analysts demonstrated eCareScribe software and explained how it will help clients in their workflows. After receiving approval, the eCareScribe software is implemented in practice.
Solution Highlights
The eCareScribe AI notetaker leverages advanced AI cutting-edge technologies that help practice automated workflows and increase productivity.
Please find the key solution highlights that resolved the client’s challenges:
1. Real-time voice dictation and transcription
During the neurologist’s physical therapy session and visit with the patient, the eCareScribe automatically captures key details like exercises performed, pain levels, mobility progress, and therapist instructions and transcribes them into text. It will help the therapist to be actively involved with the patient during sessions and visits and eliminate the need for manual note-taking.
2. Comprehensive and organized medical records
The eCareScribe software won't take medical notes; it creates a concise summary with key highlights, action items, etc., and organizes this information into the therapist’s selected customizable template. These organized, comprehensive medical records helped therapists make informed decisions about patient health and deliver enhanced care.
3. Seamless transfer of medical notes to EHR
The eCareScribe software integrates seamlessly with the practice’s EHR software and transfers the medical notes into the patient’s medical records in EHR software. This real-time notes creation and update to the medical records reduced the administrative burden of therapists, allowing them to concentrate more on patient care and attend to more patients.
Value Delivered
1. Reduced Documentation Time by 45%
With automated real-time transcription, eCareScribe reduced the time therapists spent on documentation by 45%, enabling them to focus more on patient care and handle a higher volume of patients.
2. Increase in Patient Capacity by 25%
By streamlining documentation workflows, the practice increased its patient capacity by 25%, allowing therapists to see additional patients each week without extending their hours.
3. Decrease in Claim Denials by 30%
With accurate and organized medical notes, the practice experienced a 30% reduction in billing errors and claim denials, leading to more reliable and timely reimbursements.
4. Enhanced Therapist Productivity by 40%
eCareScribe's automated note-taking and seamless EHR integration improved therapist productivity by 40%, reducing after-hours work and enhancing job satisfaction.
